Frequently Asked Questions

Q : Where is TW Kitchen And Bath Sdn Bhd located?
No. 36, Jalan TPP 5, Taman Perindustrian Putra, 47130 Puchong, Selangor Darul Ehsan, Malaysia.
Q : What is the duration of the warranty for Aimer and Savona faucets?
5-year warranty for cartridge against water leakage
Q : What is the duration of the warranty for ZELLA products?
1-year warranty on inlet and outlet fittings
Q : What is the hotline number for service calls?
Q : How long we need to submit or register the warranty card?
Within 1 month purchase.
Q : What aspects are not covered by the warranties for Hauss, Aimer, Savona, and Zella?
Excluding instances of human error
Q : What types of general services are offered?
All types of general services are covered, except for installation
Q : What is the origin of the Hauss, Aimer, Savona, and Zella brands?
Originate locally
Q : Who can purchase from your company?
We cater to a variety of customers, including contractors, builders, remodelers, interior designers, and individuals looking to undertake kitchen and bath projects. Our products are available for both residential and commercial projects
Q : Do you have a showroom where I can see the products in person?
Yes, we have a showroom where you can explore our extensive collection of kitchen and bath products
Q : How can I inquire about a quotation?
Enquiries for quotes can be submitted through our website, via email, or by using the service hotline
Q : How do I place an order?
You can place an order by visiting our showroom, contacting our customer service directly, or placing an order through website, via email, or by using the service hotline
Q : Is delivery available?
Yes, we offer delivery services for your convenience. Delivery fees and options will be discussed during the ordering process
Q : What is your return policy?
We have a comprehensive return policy in place. If you encounter any issues with your order, please contact our customer service team within the specified timeframe to initiate the return process
Q : Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you’re purchasing products for multiple projects or a large-scale project, our sales team can provide you with information about available discounts and pricing options
Q : How can I stay updated on your latest products and promotions?
You can visit our website to receive updates on our latest products and promotions. Additionally, you can follow us on social media platforms to stay connected
Q : Do you provide installation services?
We do not offer installation services